Despite multiple requests to set limits and close her account, the casino ignored her pleas and failed to provide any support, resulting in losses exceeding £2,000. The player from the United Kingdom raised a formal complaint against Winorio.com, citing severe financial loss and mental distress due to the platform’s negligence in enforcing responsible gambling protections. The Complaints Team extended the response time to allow for further communication; however, due to a lack of response from the player, the investigation could not proceed. We engaged with the player and the casino, facilitated communication, and requested the necessary information to address the issue. The Safety Index is the main metric we use to describe the trustworthiness, fairness, and quality of all online casinos in our database. To see which bonuses you are eligible for, visit the ‘Bonuses’ section of this review.
This allows players to access games conveniently or manage accounts directly from their devices without compromising on speed. Casino.guru is an independent source of information about online casinos and online casino games, not controlled by any gambling operator. Free professional educational courses for online casino employees aimed at industry best practices, improving player experience, and fair approach to gambling. The player from the Netherlands had requested account closure due to a gambling addiction, but the casino had offered a bonus instead and did not respond further. Some casinos apply win or withdrawal limits that can be rather restrictive, but usually these limits are high enough to not affect most players.
Welcome Bonus
- Excellent casino at Winorio App with a wide range of different games, offering plenty of variety and making it easy to find something enjoyable to play.
- Mostly slots, jackpots, card games, live games, poker, roulette and even the lottery.
- Users can set personal limits on deposits, bets, and session durations, ensuring they always remain in control of their gaming activity.
- Our specialists can help you regain access, review documents, and strengthen account security.
- There are quite a few depositing methods in comparison to their withdrawal methods.
- If a player does not log into their account for 12 months, it is considered inactive.
This gave us direct and rare insight into how online casinos operate behind the scenes. Offers are available to players aged 18+ and subject to local laws and regulations. Playing at online casinos should be for entertainment purposes only, and you should never gamble more than you can afford to lose. I can say that I enjoyed this casino, mainly because of the wide range of Winorio promotions and bonuses. At level 1, players can receive up to 12.5% cashback.
During our testing, we always contact the casino’s customer support and test their responses to see how helpful and professional they are. All the details regarding the casino’s winning and withdrawal limits can be found in the table below. The team has analyzed its strengths and shortcomings in accordance with our casino review methodology.
Any Winorio complaints can be sent to customer support and will be reviewed by the casino. If a player does not log into their account for 12 months, it is considered inactive. The player must provide the required documents within 2 weeks, otherwise, their account will be blocked. The casino will contact the player by phone or email and request document verification. Only one language version is available for players – English. This casino doesn’t offer any bonuses.
Although at this time of the review they have not officially opened, they will host gaming providers such as BGaming, Yggdrasil, Tadagaming and many more. Winorio recognizes its responsibility not only to its players but also to the wider community. We encourage users to play responsibly, manage their time wisely, and treat gaming purely as a form of entertainment rather than a source of income. The more you play, the more bonuses and benefits you get in the next levels.
Payments
1 point is earned for every 10 EUR/GBP deposited. There are several bonus options available exclusively to VIP Club members. Individual exclusive rewards for actively playing Exclusive rewards for actively playing Daily withdrawal limits
It partners with well-known providers and offers tools and policies to ensure safe and fair play. The minimum deposit amount is €20, while the minimum withdrawal is €50. The bonus is eligible for Gates of Olympus, and you need to deposit a minimum of €200. You can get 125% up to €6,000 and 125 free spins on your first deposit with 40x wagering. There is no minimum deposit limit for this one, and you only need to wager 20 times. Eligible games are Book of the Fallen, Zeus vs Hades—Gods of War, and Big Bass Splash.
- Individual exclusive rewards for actively playing
- SlotsUp’s content is intended for users aged 18 and above or those who have reached the legal gambling age in their jurisdiction.
- The daily withdrawal limit is 5,000 EUR/GBP (this can be increased in the VIP Club).
- Although there is no dedicated mobile casino app for iOS or Android, the site performs smoothly on other devices.
- Winorio regularly presents special promotions and unique opportunities to enhance your gaming experience.
To advance through the levels, players need to collect points. The VIP Club has 5 levels, each offering players various benefits. Players can receive bonuses on their first three deposits.
The Complaints Team had attempted to involve the casino in resolving the issue but received no cooperation despite multiple outreach efforts. She then sought a refund of all her deposits made since July 25, 2025. However, the casino did not respond adequately, leading to the complaint being closed as unresolved due to their lack of cooperation.
You can track the status of your transactions in your account. Casino Winorio also offers a VIP program with 5 levels. Your information is protected with modern SSL encryption, so you can focus on playing. If you have trouble signing up, confirming your email, completing KYC, or logging in, our support team can assist right away. Creating and verifying a Winorio account is meant to be fast and secure. The casino catalogue features over 4,000 titles.
The software was buggy, my withdrawal request was stopped, and I couldn’t find customer care. The app crashed repeatedly, tons of glitches mid-spin, and when I requested withdrawal it just froze. See how their reviews and ratings are sourced, scored, and moderated.
However, for the high roller bonus you will need to wager it with a maximum bet of €5. All of the casino promotions mentioned above winorio casino all require 40x wagering within 5. Note that the spins are given by 25 over 5 consecutive days. High Rollers can claim a 125% up to €6000 on a minimum deposit of €200.
This is dependent on the initial deposit you make. The supported fiat currencies available for the moment are Euros, Great British Pounds. We will keep you updated on this review when they finally release!
Hasn’t replied to negative reviews To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. While we don’t verify specific claims because reviewers’ opinions are their own, we may label reviews as “Verified” when we can confirm a business interaction took place. Winorio Casino has a Costa Rica licence and is owned by AXENTRA LTD, a reputable casino group. You can also reach the support team via email (email protected) or fill out a Contact Form. Although there is no dedicated mobile casino app for iOS or Android, the site performs smoothly on other devices.
There is also a Month’s TOP Pick bonus, where players can receive rewards for the game of the month. The player’s account allows you to study current bonus offers, as well as top up your balance or withdraw funds. An initiative we launched with the goal to create a global self-exclusion system, which will allow vulnerable players to block their access to all online gambling opportunities.
Additionally, please note that as a general policy, we do not handle individual complaints specifically related to responsible gambling tools, such as time-outs, loss limits, or cooling-off periods. Although you mentioned that you requested temporary blocking of your account, you didn’t clearly state that you were experiencing gambling addiction or related issues in those requests. I asked multiple times on Winorio.com to temporary block me because I needed a break/gambling protection. Make sure to check your local regulatory requirements before you choose to play at any casino listed on our site.
Player’s complaint against Winorio.com for account protection failure.
Although not, they will be in a position to provide code support inside the English to the new players. Yet not, because it’s nonetheless another gambling enterprise, there’s place to have improvement in terms of user experience and you will broadening the brand new bonuses. All the players need to do is set betting limits and take regular breaks during betting.
The Complaints Team extended the response time for the player but ultimately had to reject the complaint due to a lack of response from him, which prevented further investigation. Eventually, the casino confirmed that her account had been permanently closed without the possibility of reopening, and they were currently working on resolving the refund eligibility for her deposits. Consequently, the complaint was marked as “unresolved,” which negatively impacted the casino’s safety rating, and further recommendations for her protection against online gambling were provided. The Complaints Team attempted to facilitate communication with the casino, urging them to take immediate action on the self-exclusion request and address the player’s refund.
The Trustpilot Experience
The bonus is available within 5 days after the deposit and must be wagered x40. The bonuses are valid for wagering within 3 days and come with a 40x wagering requirement. One-time for third deposit
There’s even space in this casino for big spenders. On your first deposit you will be able to claim a 100% up to €777 with a minimum deposit of €20. On your 1st deposit, you can get a 100% up to €500 + 150 Spins on Book of the Fallen by Pragmatic with a minimum of €20 deposit. Let’s delve into more about why this casino should be on your radar this year. When such behavior is detected, we can provide proactive guidance and suggest measures to help users regain control of their gaming habits.
Slotastic
There are over 3,000+ slots and 30+ Roulette games. There are a multitude of different games that are offered at Winorio Casino. They have cutting edge technology that safeguards mobile users and creates a smooth casino experience. The slot choice for this bonus is on a high-volatile game, Gates of Olympus by Pragmatic. For Winorio Casino, providing a 3 deposit welcome bonus is on the agenda. There are multiple reasons why you would want to check out Winorio Casino’s bonuses.
VIP Club Bonuses
One of the main reasons that people choose one particular online casino brand over another is the fact that the casino offers lucrative bonuses. Casinos simply cannot do enough to get players to try their games and software, so they’re always looking for ways to grab the attention of players. For users looking to compare similar bonuses, we have created a unique bonus comparison block to simplify the offerings of other great online casinos. Mostly due to their welcome package which is a 3 deposit bonus, their high roller bonus and a live casino package for lovers of a live casino experience.
As part of our casino review process, our expert team gathers data regarding customer support options and available languages. This establishes it as one of the smaller online casinos within the bounds of our categorization. Many of them have T&Cs that contain rules and clauses that we view as unfair or plain predatory, since they can be held against players as a basis for withholding their winnings in certain circumstances. Whenever we assess online casinos, we thoroughly examine each casino’s Terms and Conditions to determine their level of fairness.